FAQ
Videos
What system requirements are needed to watch videos on BOST TV?
For optimal viewing performance, we recommend:
- Macromedia Flash Player 8.0+ plug-in
- Windows 2000 or higher with latest updates installed
- Mac OS X 10.3 or higher
- Firefox 2.0+, Internet Explorer 6.0+, Opera 9.2+, or Safari 3.0+
- Broadband connection with 500+ Kbps
- Screen resolution of at least 1024 x 768
Linux users:
Our tests have shown compatibility on the Fedora distribution of Linux, however, we do not guarantee the performance on other Linux distributions.
Why isn't <insert title> available in my country? When will it be available?
This is due to licensing issues from the content provider. Please let us know where you are viewing our site from, and we will discuss with our partners. We are continually striving to secure more exciting content and to expand the number of regions where we can show our current content. Our feedback form is here.
Why are the shows not dubbed?
Currently we provide our titles in the subtitled format only. There are currently no plans to offer dubbed versions of our titles.
Why does the video player say the episode is only X minutes long?
The video loads in chapters and is in the process of buffering; the play time will update after the buffering is complete for each chapter.
Where can I report a technical issue?
Please report technical issues to webmaster(at)bosttv(dot)com.
Does BOST TV offer phone support?
We currently do not offer phone support. If you have any inquiries please post your question in the Forum. In the event that your issue is still unsolved after consulting the forum, please contact us at support(at)bosttv(dot)com.
What should I know about using BOST TV from a public computer?
BOST TV uses non-persistent cookies, which means that depending on the security settings of your browser, you'll stay logged on until you fully close your browser, i.e. all browser windows. If you're using a shared or public computer, remember to log off after you're done using the site. BOST TV will not be responsible for any loss incurred in the case of mismanaged accounts.
Sign up and Login
How do I join?
That's pretty easy, sign up here.
How do I activate my account?
The activation link to activate your account is included in the Activation e-mail you received after signing up. Your account must be activated before you can access your profile and the content.
I keep getting an error when registering my username.
Your username may contain some disallowed characters. The allowed characters for usernames are: letters, numbers, underscores, dashes, and dots. If the username you are trying to register is already taken, please choose a new one. Please note: Usernames are Case-sensitive.
I forgot my password and/or username. How do I log back into the site?
Please click on "Forgot your password?" link on the Log In page. You will be able to reset your password by entering your username. An e-mail with a link to the reset page will be sent to the secondary e-mail account you registered with us. Once on this reset page, please enter your new password. If you did not register a secondary e-mail address, the message will be sent to your primary e-mail address, and you will be asked to answer a security question on the reset page. If you have forgotten your username, please send an e-mail to support(at)bosttv(dot)com.
I never received my confirmation e-mail. What happened?
If you have just joined BOST TV, the confirmation link is included in the Activation e-mail you received after signing up. If you haven't received either the welcome or confirmation e-mail, try checking in your e-mail client's spam folder, some are more aggressive than others about quarantining spam. If you still haven't received it after a few minutes, please use the Reset Password page here. Enter your username you registered and if your account has not been activated, you'll be given the option to have the Activation e-mail resent to your registered email address.
The verification (reCaptcha) code will not accept.
When you are on the registration page, the verification code system may at times generate letter combinations that make it hard for users to correctly discern the characters. If you're having trouble, try clicking the top "reload" button next to the verification code box. This will generate a new set of words. You also have the option to hear an audio version of the verification code that you can type in by clicking the second button next to the code box. If you continue to have trouble, you may want to ask a friend to help confirm the code being displayed.
I'm having problems registering my password.
Passwords are case-sensitive, with a minimum of 4 characters and a maximum of 12 characters. Only letters and numbers are allowed; other special characters cannot be used. Please make sure that when you create your password and are asked to retype it that you use exactly the same type and case.
I've activated my account and I'm still having trouble. What do I do?
If you've activated your account by clicking the link in the e-mail you received and you're still having trouble, try deleting your browser's cache and cookies, re-launching your browser, and logging back in to BOST TV. It is possible you may need to request another Activation e-mail.
Corporate
Where can I find out more information about BOST as a company?
Please check here.
DRM Free Downloads
What are the terms and conditions for downloading the DRM free files?
- The downloadable files can be re-downloaded as many times as required during the rental period.
- As the files contains no DRM, once the user has downloaded the file it is not in the responsibility of BOST to provide backups or replacement copies of the files if and when the files are lost, damaged or deleted for causes not related to BOST's services.
- The files have been tested on the 5th Generation iPod with Video, 1st Generation iPod Touch and the PlayStation Portable (with firmware version 3.60 or above) and has been confirmed to play without issues. BOST does not provide technical support for the playback of the videos on these devices and/or other portable media players.
- BOST does not and shall not provide the software and the technical support to view these videos on a personal computer.